Privacy Policy
Last updated: 7 April 2026
Table of Contents
1. Introduction
This Privacy Policy describes how Changzhou Jingtú International Trade Co., Ltd. (referred to as "nexusai", "we", "us", or "our"), operating under business registration number 91320411MADH337131 with its address at Room G2003, Building 3, Maple Garden, Longye Road, Longhutang Street, Xinbei District, Changzhou City, Jiangsu Province, collects, uses, maintains, and discloses information collected from users (each, a "User") of the nexusai.app website and related services (the "Site"). This policy applies to the Site and all products and services offered by nexusai.
2. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. The types of personal data we may collect include:
- Personal Identifiers: Name, email address, phone number.
- Contact Information: Address, city, province for billing or communication purposes.
- Payment Information: Credit card details, billing address, and other payment-related data (processed securely by third-party payment providers).
- Usage Data: Information about how Users interact with our Site and services, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
- Client Engagement and Project Data: Data related to client projects, agent configurations, interaction logs, and performance metrics relevant to the nexusai framework. This includes input prompts, agent responses, and task execution details.
- Professional Communication Records: Emails, chat logs, and other communications between Users and nexusai support or sales teams.
- Service Delivery and Performance Data: Metrics and information generated by the AI agents during their operation, which may include anonymized or aggregated performance data, but also specific client data necessary for service delivery.
- Billing and Invoicing Information: Records related to services purchased, payment history, and subscription details.
- Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies (as detailed in our Cookie Policy).
3. How We Use Your Information
nexusai collects and uses Users' personal information for the following purposes:
- To Provide and Maintain Our Service: To operate, maintain, and provide the features and functionality of the nexusai platform, including client onboarding and management.
- To Process Transactions: To process payments for services, subscriptions, and products.
- To Improve Our Site and Services: We use feedback and usage data to improve our products and service offerings.
- To Personalize User Experience: To understand how our Users as a group use the services and resources provided on our Site, and to tailor agent behavior.
- To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their service. It may also be used to respond to their inquiries, questions, and/or other requests.
- For Professional Communication: To communicate with you regarding your account, updates to our services, security alerts, and administrative messages.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- For Security and Fraud Prevention: To detect, prevent, and respond to potential fraud, abuse, and security incidents.
4. Legal Basis for Processing
Our legal basis for collecting and using your personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. We primarily rely on the following bases:
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract (e.g., providing nexusai services).
- Consent: Where you have given us clear consent for a specific purpose (e.g., for certain marketing communications).
- Legitimate Interests: Where processing is necessary for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network security).
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting laws).
5. Information Sharing
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our business, conducting our services, or serving you, such as payment processors, hosting providers, analytics providers, and email delivery services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site of any such change in ownership or control of your personal information.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- Customer account data is retained for the duration of the active account and for a period thereafter as required by law or our legitimate business interests.
- Billing and transaction data are kept for a period of up to 7 years for tax and auditing purposes.
- Usage and analytics data may be retained for longer periods for product improvement and trend analysis, typically in an aggregated or anonymized form.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
8. Data Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. These include, but are not limited to, encryption, firewalls, secure server infrastructure, and regular security audits.
9. International Transfers
As nexusai is part of Changzhou Jingtú International Trade Co., Ltd., based in China, and our services may be accessed globally, your information may be transferred to, and stored at, a destination outside of your country of residence. By using our services, you acknowledge and agree that your data may be transferred to and processed in China and other countries where our service providers operate. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses or relying on other appropriate safeguards.
10. Children's Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Policy
nexusai has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
12. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Company Name: Changzhou Jingtú International Trade Co., Ltd.
Email: info@nexusai.app
Phone: +1 8032498981
Address: Room G2003, Building 3, Maple Garden, Longye Road, Longhutang Street, Xinbei District, Changzhou City, Jiangsu Province